| 1. |
We process your account based on information provided when you scheduled at NDBC. We will then bill your insurance company(ies). |
- When scheduling, please provide your most current insurance information, and completed medical history forms. To download those forms, click here.
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| 2. |
We send you a billing statement from NDBC.
You may receive several different billing statements (i.e., co-payment, co-insurance, total balance due).
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- Review the statement, making sure the personal and insurance information is correct. If there are any changes needed, please call 952-345-3000.
- Keep your billing statements for your records. The billing statements may be helpful when reviewing the explanation of benefits (EOB) you receive from your insurance company.
- If you have questions about your billing statement, please call 952-345-3000.
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| 3. |
We wait for payment from your insurance company. If payment is not received in a reasonable amount of time, we may contact your insurance company again. |
- Your insurance company may ask you to provide more information. If so, please respond quickly, and let us know the information you've provided to the insurance company so we can update our records.
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| 4. |
We may ask for your help if we have a problem processing your claim with your insurance company. |
- We may ask you to contact your insurance company.
- If you do not receive an explanation of benefits (EOB) from your insurance company within 30 days, please contact them to find out the status of your claim.
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| 5. |
After your insurance company has made a payment, we may send you a billing statement from NDBC for the remaining balance. |
- When you receive a billing statement, please pay your bill promptly.
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