Billing - Frequently Asked Questions

If you need additional information, please contact the Billing Department at 952-345-3000, ext 103.

I received a billing statement. How do I know my insurance company paid its portion?
If you have any questions about your insurance payment, please call your insurance company directly. The insurance company's phone number is usually printed on the back of your insurance card.

When do I pay the co-payment?
Your co-payment is due at the time of your appointment. If you are unsure of your co-pay responsibilities, please look at your insurance card, or call your insurance company.

What if I forget to bring my insurance information to my appointment?
You will be registered as self-pay during scheduling, which means you are responsible for paying the entire bill. You should call the receptionist immediately at 952-345-3000 after you get home to provide your insurance information, or you will be billed as self-pay.

How does my insurance company receive the claim for health care services?
NDBC files the claim with your insurance company. To insure prompt, proper claim processing, please verify that we have the proper insurance information on file when you schedule your appointment.

Why are some of my bills from NDBC covered by my insurance, while others are not covered?
Benefit plans and coverage can change every year and will determine whether or not a patient's bill is covered by insurance. It is not uncommon for healthcare coverage to have a deductible or out-of-pocket expense. Since each plan can be different, we encourage patients to carefully review their benefits with their insurance company.
 

I received a letter stating my account has been referred to a collection agency or collection attorney. Why was this done and what should I do?
Prior to an account being placed with collections, patients should receive three billing statements from NDBC advising them of their account activity. They may also receive phone calls from NDBC's billing office personnel during this billing period. After these steps have been taken and payment or payment arrangements have not been made, the account is then referred to collections. These agencies act as a branch of our billing department and therefore act under the direction of NDBC.  Once an account is placed with an outside agency, we ask that patients work directly with the agency to resolve the balance. We hope this lessens confusion and frustration by eliminating unnecessary phone calls for patients.